KeepHealth - Privacy Policy

Privacy Policy

Valid from May 2018


KeepHealth GmbH is committed to the protection of your personal data and compliance with applicable data protection laws. This Privacy Policy ("Statement") is intended to explain what types of information we collect in connection with our products and services and how we process them. It is for your information. If necessary, we will ask you for a separate consent for processing. "Personal information" as used in this statement is information relating to an identified or identifiable natural person. "KeepHealth" means the KeepHealth GmbH (hereinafter referred to as "we", "us" or "our").

Third party software on your device may access your information. Our products or services may contain links to other companies' websites and services that have their own privacy policies. KeepHealth is not responsible for the privacy practices of others. We recommend that you read their privacy policy.

You do not need to provide KeepHealth with any personal information. However, should you choose not to provide us with your personal information, we may not be able to provide our products or services with full functionality or answer any questions you may have.

What information is collected by us?

Depending on the products and services you use and if you have given your separate consent to do so, we collect different personal data, for example, when you buy something from us, use our products or our service or register with us participate in a survey, promotion or campaign or otherwise contact us. Below are examples of the different categories of data collected:

  • Activation of products and services Some products and services need to be activated electronically. Your device and program type as well as device, program, carrier and subscription IDs will be sent to KeepHealth.

  • Use of products and services KeepHealth uses so-called cookies, which are small text files, on our website. This is done to optimize our website and to provide you with the best possible service.

  • Information provided by you: When you create an account, make a purchase, request a service, participate in a survey or campaign, or otherwise contact us, we ask for information such as your name, email address, phone number, address, username, and Passwords, feedback, information about your devices, age, gender and language, your account number, credit card details and similar financial information as part of the transaction process. We also store information about your consent, preferences and preferences, such as: In terms of location data, marketing and sharing of personal information.

  • Your transactions with us: We store information about your purchases, downloads, the information you provide to us, your inquiries, contracts between you and KeepHealth, the products and services you provide, details of payments and deliveries, and your interactions with us. Unless you have objected to the recording, we may record your communication with our customer service team or similar contact points. This will only happen after we have informed you of the record and have given you the opportunity to object to the record.

  • Positioning and location data: KeepHealth offers a variety of location-based services and features that may require the use of your location data. To provide you with location-based services and features, we use satellites, Wi-Fi networks, or other network-based location data. Without your consent, we will not use this information to identify you. Our products can use a variety of device platforms, applications and services that can also capture your location data.

Why do we process personal information?

KeepHealth processes your personal information for the following purposes. It can also be several purposes at the same time.

  • Provision of products and services: Depending on which products and services you use and if you have given your separate consent as far as necessary, we collect different personal data. This is to provide you with our products and services in order to process your orders or to fulfill the contract between you and KeepHealth, to ensure the functionality and safety of our products and services, to identify you and fraud and others Prevent abuse and investigate.

  • accounts: Some of our services require an account to manage your content and settings.

  • Communication with you: We sometimes use your personal information to communicate with you, for example to notify you of changes to our services or to provide you with particularly important communications and other advice about our products and / or services, and you may contact Customer Support to contact.

  • Marketing, Advertising and Recommendations: If you have given us separate consent, we will use your information to contact you, to inform you about new products, services or promotions, to send you recommendations and to conduct market research. In that case, we may use your personal information to personalize our offering and provide you with services tailored to your needs, such as: For example, to give you recommendations and to display tailored content and advertising in our services. This may be content from KeepHealth and other providers. If you do not want this information, we ask you to withdraw your consent. This is done by contacting our customer service.

KeepHealth processes your personal information with your consent or to the extent necessary to conduct transactions or provide products or services you have requested or requested. We may also process your personal information when required to comply with government regulations, protect our customers, ensure the safety of our products and services, and protect our rights and property.

Transfer of your personal data

Without your expressly stated consent, we will not sell or rent your personal data to third parties or otherwise pass them on to third parties, unless otherwise stated below.

  • Your consent and social networks: We will then share your personal information with social networks, if we have your consent. Please carefully check whether you provide personal information or other information that may be accessible to other users.

  • KeepHealth and authorized third parties: We share your personal information with authorized third parties who process personal information for KeepHealth using the purposes described in this statement. These include, for example, billing by your network operator or others, delivery of orders, services including customer service, customer data management and analysis, credit checks, research and marketing activities, and similar purposes. We may also engage in marketing and other communications activities with third parties other than ours Perform partners. In order to avoid duplication and unnecessary communication, and to match the messages to you, we may need to match data that KeepHealth has collected with data from the partner; the reconciliation will only take place to the extent permitted by law. These third party authorized by KeepHealth may not use your personal information for any other purpose. We oblige them to process the data in accordance with this declaration and to take appropriate protective measures for your personal data.

  • International transfer of personal data: Our products and services may be provided through servers and servers operating in several countries around the world. For this reason, your personal information may also be transferred to other countries that are different from the country in which you use the products and services. This may include countries outside the European Economic Area (EEA) where there are either no or differing legal provisions on the protection of personal data. In such cases, by using the mechanisms provided for this purpose, we will ensure the protection of your personal data in accordance with applicable law, in particular through the use of standard contractual terms published by Authorized Authorities, such as the European Commission, and we require compliance with technical and regulatory requirements organizational security measures.

  • Mandatory transmission: We may be required by law to disclose your personal information to certain government agencies or other third parties, such as: B. enforcement authorities in countries where we or third parties acting on our behalf operate.

  • Mergers and acquisitions: If we sell, buy, merge, or otherwise reorganize business in certain countries, we may disclose personal information to prospective buyers or actual buyers, and we may collect personally identifiable information from sellers and their advisers.

Ensuring the privacy of minors

The products and services of KeepHealth are usually addressed to the general public. We do not knowingly collect, without the consent of the parent or guardian, information from minors who are not at least 13 years old or who have not achieved the minimum age under applicable law.

Ensuring data quality

We take reasonable steps to ensure the accuracy of the personal information we hold and to delete any personal information that is incorrect or unnecessary. We store your personal data for as long as is necessary for the fulfillment of the purposes stated in this declaration or otherwise communicated to you, unless the law requires a longer period.

We encourage you to occasionally use your account to access your personal information to help us ensure that it is up-to-date.

Ensuring the security of personal data

Privacy and security are important considerations in the development and delivery of our products and services. For privacy and data security issues, we have created separate areas of responsibility. Our internal policies are implemented through appropriate measures, in particular through proactive and reactive risk management, security and privacy technology, training and assessments. To secure online and physical security and to minimize the risk of data loss and the like. We take appropriate action taking into account the specific risk associated with the processing and nature of the protected data. In addition, we restrict access to our databases of personal information to authorized persons who have a legitimate interest in accessing such data.

Use of cookies and web beacons

KeepHealth uses cookies, web beacons and similar technologies to operate the website and improve the service. We also use cookies for the individualization and display of advertising. The KeepHealth website uses third party advertising technology to retrieve ads.

On our domains may also be foreign elements that deposit cookies on behalf of third parties, eg. In relation to a social network. Please read our cookie policy to learn more about how KeepHealth uses cookies and how to disable cookies through your browser settings or otherwise.

Your rights

You have the following rights with respect to your Personal Information processed by KeepHealth:

  • Information: You have the right to know what personal information we have stored about you and to obtain a copy of this information.

  • Transferability: Subject to applicable regulations, you may have the personal information provided to KeepHealth provided in machine-readable format.

  • Correction and deletion: You have the right to delete or update incomplete, incorrect, obsolete or obsolete personal information about you.

  • Withdrawal of consent: You can revoke your consent to the processing of personal data by KeepHealth.

  • Cancellation of subscriptions and opposition: You have the right to terminate subscriptions to direct marketing communications and request that we discontinue the processing of your personal information for direct marketing or other reasons. Even if you have been removed from the distribution list for communications for marketing or other purposes of KeepHealth, we can nevertheless send you particularly important warnings.

You may exercise your rights by managing your account and options through our products and services, or, if this is not possible by contacting us. In some cases, if you wish to revoke your consent, or wish us to erase your personal information or stop processing it, we may be unable to provide you with the services.

If you are not satisfied with our response to the exercise of your rights, you can let us know. If you are still not satisfied, you have the right to lodge a complaint with a competent regulatory authority.

Person responsible for your personal data

Questions about our privacy practices should be directed to:

KeepHealth c / o Privacy

J.-B.-Zimmermannstr. 5

83629 Weyarn


Changes to this statement

KeepHealth may change this statement at any time with or without notice. However, if this statement changes in a significant and detrimental manner, KeepHealth will provide an indication of this change for the duration of 30 days at the beginning of this statement and the home page of the website. We recommend that you consult this Statement from time to time to be aware of any changes to the Statement.